We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide please reach out to our team by calling 1300 001 738, or email help@petsure.com.au. You can also access our administrator’s Family Violence Policy here, and their website also contains additional accessible ways of contact.